Affinity Express Philippines, Inc. Is Looking For IT Helpdesk Associate at Quezon City Full Time

Job Summary:

• Monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

Duties and Responsibilities:

• Provides daily PC hardware and software support to the company’s employees
• Attempts to resolve concerns on first contact by applying appropriate problem management procedures
• Applies company IT procedures and policy updates specified by the Immediate Supervisor
• Handles other server and network support duties (e.g. email support, computer imaging and setup, equipment mounting, wiring and cabling)
• Regularly updates and maintains hardware and software inventories and escalates shortfalls to management
• Installs, configures and activates all hardware and software systems which includes: voice equipment, LAN ports, voice and data cabling, PCs, laptops, printers, scanners and FAX machines
• Installs and configures basic operating systems, network settings and related utilities/software packages required for desktop PCs
• Consults with end-users to resolve, troubleshoot, maintain, and repair of hardware & software components
• Escalates server related issues and problems to the shift supervisor or system administrator
• Performs scheduled maintenance of systems and software
• Escalates system-wide/network-wide problems through the proper channels

Job Specifications:

• Graduate of a 4 to 5-year course in Engineering, or IT related courses
• At least one year experience in assembling, installing, configuring and troubleshooting personal computers and ancillary equipment
• Must be flexible; can work under pressure; articulate and should know how to keep confidential matters
• Good interpersonal skills – can easily relate with people in various levels of the organization
• Efficient in latest Microsoft Office applications., interpersonal relationship and influencing skills
• Should be willing to work on shift schedule basis including weekends and holidays
• Able to identify and explain in user friendly terms the use of various types of personal computer system/peripherals
• Able to administer/use the following company standard operating systems: Windows XP, Windows 7/8 and Mac OS X
• Able to perform installation/configuration and troubleshooting on the following computer components and peripherals: CPU, Memory, HDD, PCI / AGP/ I/O Cards, Video Cards, Disk Drives, Monitor, Keyboard, Mouse, ad-on Peripherals (i.e. scanners, digital camera, etc.)
• Fundamental understanding of the following networking/server-side technologies: VLANs, IP Addressing w/ Subnet Masking, DNS, DHCP, MS Proxy
• Able to configure/use computers with company standard networking protocols