Asia Era One Company Limited Is Looking For Customer Service Supervisor at Phayathai Full Time

The purpose of this position is to oversee, lead, and train customer service staff as well as investigate and solve service complaints in order to deliver safe, reliable, world-class and customer-focused passenger services.

Responsibility:

• Supervise and coordinates activities of Customer Service Staff in customer service/inquiry
• Resolve customer problems and complaints concerning matters
• Review customer-complaint correspondence suggestions and assigns complaints to Customer Service staff for action
• Communicate courteously with customers by telephone, email, letter and face-to-face
• Advise Customer Service staff on handling difficult customer complaints, or may handle complaints personally
• Recommend changes in order to avoid recurring customer complaints.
• Review daily suggestion/complaints reports
• May follow up with the customer to see that complaint was satisfactorily resolved.
• Provide feedback on complaint resolution to passenger
• Keep accurate records of discussions or correspondence with customers
• Analyse statistics or other data to determine the level of customer service
• Supervise and coordinates activities of Customer Service Staff in lost & found
• Perform other duties as assigned by Senior Passenger Service Manager/ Head of Operations.
• Perform other related duties assigned by the Line Manager

Qualifications:

• Degree in related field with at least 2 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills with excellent phone etiquette.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Outstanding organizational skills.
• Available to work in shifts.