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Responsibilities:
- Manage and resolve customer queries or complaints timely using CRM system and email;
- Monitor and follow up with respective departments for status updates;
- Manage communication and coordination on challenges faced between stations and customers;
- Provide pleasant customer service to maintain working relationship;
- And any other jobs as assigned by management.
Requirements:
- Customer service experience is preferred;
- Must be proficient in Chinese to handle queries and complaints from Chinese speaking customers;
- Familiar with express business or related knowledge;
- Working hours: 9am – 6pm, Mon – Sun (based on roster)
Summary of role requirements:
- Looking for candidates available to work on weekdays, Saturdays and Sundays
- No experience required for this role
