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Job Description
● Minimum 6 months of customer service experience with customer service aptitude skills
● SPM and above on educational qualification
● Possess strong communication skills, including the ability to converse, read and write (type) effectively in Bahasa Malaysia and English language
● Ability to multitask, detail oriented and possess good problem-solving skills
● Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
● Passionate in helping to resolve customer issues / queries and complaint handling
● A team player who thrives in a fast paced, dynamic environment
● A self-starter who is able to work independently and under minimal supervision
● Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
● Good computer skills including the ability to navigate and use multiple windows
● Prior experience in handling Social Media or familiar with Social Media
● Able to determine the problem/sentiment of each interaction and responds professionally
● Good typing speed & accuracy
● Excellent writing skills
