CRYSTAL JADE Is Looking For Customer Service Executive at Singapore Full Time

Job description
– Professionally handling and responding to customer enquiries within the required response time and maintain high level of service
– Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels
– Take ownership of escalation, corrective actions to resolve customer issues
– Maintain a high and consistent level of support quality across various departments
– Compile customer feedback and provide advisory to management by generating monthly data
– Prepare and summarize monthly report
– Assist in documenting and reporting quality levels and KPIs
– Consolidate report on orders that have changes / refund to Finance Dept and PIC.
– Develop and improve SOP for handling customer complaints
– Assist to train outlet staff on customer service or other related topics
– Assist on CRM / festive products enquiries online / phone call when necessary.
– Assist on any discrepancy in customer’s order or payment.
– Update vendor and outlet accordingly on the changes in customer’s order.
– Perform other ad-hoc duties as assigned

Job Requirements
– At least a Diploma with 2-3 Years in a Customer Service Role, preferably in a F&B or Retail Sector.
– Presentation skills (Excel & PowerPoint)
– Strong interpersonal and communication skills in dealing with internal and external partners.

Personal Attributes
– Resourceful and thrives on customer success.
– A multitasker and open to challenge and change
– Positive attitude and team player
– Self-motivated, professional, and teachable with a strong sense of responsibility
– Focused and pays attention to detail.
– An effective listener and conversationalist.
– Eager to learn, independent, and able to work under pressure with little direct supervision