Digital Room (Philippines) , Inc. Is Looking For Chat Support Representative (Start Date – January 30, 2023) at Mandaluyong City Full Time

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, and identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

Knowledge and Skills Required:

• At least a Senior High School Graduate
• With a minimum of 6 mos. experience in Pure Chat Support; REQUIRED
• Excellent written and spoken English communication skills
• Applicants must be willing to work in an office-based setup
• Applicants must be willing to work in Paragon Plaza, Mandaluyong
• Willing to work during Manila night hours (shifting schedules) and weekends

WHAT WE OFFER:

• Career advancement opportunities
• Fun environment
• Great rewards and recognition program
• Monthly performance incentives