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Hospice West Auckland has provided community specialist palliative care services for the wider West Auckland area for more than three decades. Our population is mixed urban and rural, and ethnically diverse. We walk with people and their whānau, delivering the best palliative care, where everyone matters: Pokohiwi ki te Pokohiwi – shoulder to shoulder.
We believe it is our human right to receive the best care at the end of life. Our financial sustainability is critical, and our retail stores are integral in achieving this. This role offers an exciting opportunity for a Retail leader who can support an empowered, retail-savvy team who are united in delivering a sustainable financial future for Hospice West Auckland.
We are looking for someone who will be an ambassador for our brand and values and is as passionate about people as they are about targets. Someone who is hands on and will lead from the floor to reduce loss/waste, maximise profits, open new stores and deliver on organisation wide initiatives that will grow our market share while saving the planet.
Working Tuesday – Saturday across 6 retail stores and alongside a great team of store managers, retail assistants, drivers, product sorters, and amazing volunteers – you will make great things happen! Decisions you make and processes you implement will drive profits and support a critical service.
About the Role:
The Primary Purpose of the Retail Area Manager is to lead our second-hand goods retail stores, strengthen HWA’s bottom line and lead us into a positive, sustainable financial future.
The key result areas:
- Generate funds for Hospice West Auckland, ensuring financial targets for the overall retail operation are achieved or exceeded.
- Develop and implement effective retail and customer strategy, SOPs and operational processes
- Development of shop promotions, sales initiatives, campaigns and data analysis tools within expenditure budget
- Build andcultivate an engaged customer and donor support base with strong links to HWA community programmes
- Provide leadership and direction for the retail division team and volunteer workforce, including developmental training.
- Create a culture where individuals are empowered to be bold, innovate, and enabled to bring great ideas to life, to ultimately provide better palliative health outcomes for patients and whānau.
About You:
To be successful in this role, you will have:
- A demonstrable track record of generating revenue and profitability in the retail sector, preferably with multi-site management.
- Strong commercial acumen and people leadership skills to exceed financial targets and inspire results.
- Proven experience in leading a retail team to deliver on income generation, including volunteer management.
- Proven operational management experience, including strategic planning, stock flow, merchandising, promotions, and financial analysis.
- The knowledge and ability to ensure the efficient and effective distribution of donated goods across the store network.
- Demonstrated understanding of the importance of customers and donors in supporting the goals of a charity.
- Willing to work flexible schedules and cover stores when required
- An unrestricted NZ driver’s license is a must to get you around our stores spanning the wider West Auckland community.
- Backgrounds in fashion, FMCG, homewares, furniture, recycling, second-hand goods or any equivalent retail experience considered.
This is your opportunity to do great things for a great organisation making a difference in your community!
Please head to our job site to complete your application: https://hospicewestauckland.recruitmenthub.co.nz/Current-Opportunities/
