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Job Description
Front Office Executive/Assistant (Front Office Team)
1. Greet and receive client family and/or other persons entering the premises for information and assistance.
2. Address and escalate customer complaints.
3. Provide information about amenities, area and venues and promote services.
4. Ensure that front office staff is available at all the times for customer assistance.
5. Handle guest inquiries and concerns in a timely and professional manner.
6. Welcome and accompany VIP guests from driveway to assigned location.
7. Assist with funeral services, assisting at services, floral delivery, picking up supplier, participating at special functions and other duties as required to ensure that services run smoothly as planned.
8. Escort customers to the appropriate locations or assist on customers’ needs.
9. Answer phones, prepare reports as necessary and participate in staff meetings.
10. Any other duties as assigned by the superior/ management to you from time to time.
Customer Service Executive/Assistant (Customer Service Team)
1. Brief customers and agents on products and promotions and resolve complaints.
2. Process sales & customer data entry for distribution of documents to respective departments.
3. Handle lot enquiries, lot reservation, change lot, change of purchaser info, cancellation, transfer ownership and others transaction.
4. Monitor and update customer database and zone plan for sold out lots.
5. Ensure that all daily sales related documents are properly filed or documented.
6. Update daily burial and urn or pedestal installation records, sold out lots and customer database for management review and analysis.
7. Support front counter daily routine includes feedback customer’s inquiries and pick up phone call.
8. Receive repository order from NVC Service Dept and to prepare document a day prior to repository day.
9. Liaise with respective section or department to settle all problems related to service and operation work.
10. Possess flexible rest days and be available for call back on duty when manpower is insufficient.
11. Full collaboration with service team colleagues and related department to ensure smooth operation during the funeral procession and urn installation rite.
12. Any others duties as assigned by the superior /management to you from time to time.
Job Requirements
1. SPM Leaver, Diploma or Degree in Hospitality, International Hospitality, Hotel Management, Luxury Brand Management, Public Relations, Mass Communication or equivalent.
2. Fresh graduates are welcomed to apply.
3. Comfortable to work on shifts, weekends and public holidays. (Eligible for Hardship Allowance)
4. Well versed in Microsoft Office Applications.
5. Able to speak Mandarin and English.
6. Confident when interacting with others (customers, agents & colleagues).
7. Include recent photo in your CV.
8. Able to work at Nirvana 2, Jalan Dewan Bahasa, Kuala Lumpur.
Benefits
1. EPF, SOCSO, EIS
2. Free Parking at Indoor Private Parking Lot
3. Meal Discount for Staff (Applicable to Breakfast, Lunch & Dinner)
4. Medical Benefit & Insurance Coverage
5. Training Opportunity
6. Many more…
