Nok Airlines Public Company Limited Is Looking For Ground Attendant (For all Station)/พนักงานต้อนรับภาคพื้น at Donmuang Full Time

Ground Attendant

Job description

• Greeting and welcoming passengers, and responding to questions.
• Processing boarding passes, checking identification documents, checking in baggage and directing passengers to security checkpoints
• Making reservations and Selling airline tickets.
• Processing boarding passengers to aircraft complying with safety and security measures
• Tracing and dealing with passengers in case of loss, delay or damage baggage
• Greeting passengers at airports and providing information about flight schedules, delays, or cancellations
• Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention 

Qualification

• Good interpersonal and communication skills both Thai and English
• Well-groomed outward personality
• Ability for shift work (Starting in early morning and Finishing late night), including weekend and Public Holiday
• Good PC user know-how
• Can-do attitude
• Good customer service mindset

 Ticketing and Reservation – Sales Counter

• Selling passengers ticket according to Nok Air operation both domestic and international routes, including other product and services related to Nok Air operations
• Making reservation including amendment as required
• Charging and collection of additional service, such as excess baggage, special baggage handling, etc.
• Issuing Tax invoice to passengers when required
• Generating sales report on daily and monthly basis
• Be able to support check in team for processing boarding pass for no bag passengers
• Deposit cash to bank account on daily basis

Qualification

• Good interpersonal and communication skills both Thai and English
• Well-groomed outward personality
• Ability for shift work (Starting in early morning and Finishing late night), including weekend and Public Holiday
• Good PC user know-how
• Can-do attitude
• Be cautious all the time while being on duty
• Good customer service mindset
• High responsibility of company revenue 

Ground Center

• Being coordinated between Flight operation and Ground operation in relevant matters
• Processing of documentation for flight release department
• Processing of crew sign, General Declaration and other documentation related to flight operation
• Submission of Authority fee and other administration tasks 

Qualification

• Good interpersonal and communication skills both Thai and English
• Well-groomed outward personality
• Ability for shift work (Starting in early morning and finishing late night), including weekend and Public Holiday
• Good PC user know-how
• Can-do attitude
• Being detail-oriented
• Good customer service mindset

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