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We are an e-commerce logistics company based in Toh Guan Road, Jurong.
We are looking to hire additional full-time customer service executives.
Job Responsibilities:
- Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
- Provide excellent customer service and attend to partner’s request of assistance.
- Advise clear and accurate information based on sellers/partners/internal staff enquiries.
- Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
- Follow up on cases proactively and attentively.
- Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
- Other ad-hoc duties as assigned.
Job Requirements:
- Only Singaporeans
- Able to start immediately will be preferred!
- Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!
Remuneration:
- Basic Salary – $2000 (Probation) to $2300 (confirmed)
- Attendance Incentive: $200 monthly for good attendance! (No lateness or absences)
- Performance Incentive: $100 monthly depends on performance appraisal
- Tenure allowance – after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
- E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
- Meal Allowance for any day’s overtime more than 2 hours – $10
- Overtime pay eligible
Working Hours: 5.5 days
- Mon-Fri: 9am – 6pm
- Sat – 9am to 1pm
Other Information:
- Casual wear: Tee, Jeans, Covered shoes e.g. sports shoe.
Please submit your updated resume through the Apply Now link.
Summary of role requirements:
- Looking for candidates available to work on weekdays and Saturdays
- No experience required for this role
