RAVIPA JEWELRY COMPANY LIMITED Is Looking For Team Lead Customer Service at Pathumwan Full Time

• Provide regular guidance to team members and ensure that all client inquiries are properly handled on time and in the most efficient manner feasible to satisfy them.
• Improve operational procedures to make service quality more convenient for both colleagues and customers.
• Provide detailed statistical input on teammates’ productivity to managers for goals of staff assessment and incentive.
• Help staff members who are having issues doing their jobs by placing them through and providing them with personal training.
• To ensure a seamless flow of work and client satisfaction, verify that all gear and devices required by customer teammates are accessible and in good working order.
• Step in to help team members deal with tough consumers and handle their problems.
• Distribute diverse customer service responsibilities to the team to participate in a faster and better operating flow.
• Formulate and maintain work procedures to improve the organization’s and division service delivery, as well as operational guidelines and processes.

Qualifications:

•        Bachelor’s degree in business administration or relevant field
•        A minimum of 3-5 years of experience in a customer service supervisor position
•        Good command of English, both written and spoken.
•        Have a service mind and a good sense of problem-solving with customers
•        Skills in presentation and MS office are a must
•        ntre would beExperience in Customer Service, Live chat, or Call Ce a plus
•        Background in eCommerce, Retailer, FMCG would be an advantage
•        Excellent leadership and interpersonal skills