Service Management Is Looking For Service Delivery Officer at Ang Mo Kio Full Time

Candidate will be required to raise orders in the system based on Customer’s requests.

The following are the key steps:

• Review and Verify request received (Check for completeness & accuracy of information, decompose orders i.e. determine types of orders to be raised)
• Create order in Pegasus System
• Create Project Tie, Bill Dependency Tie, and Circuit Tie
• Send email acknowledge email to Customer / Notify Requestor
• Amend Orders & CRD if required
• Create New Customer Account and New Billing Account if required
• Change Customer Account Name / Address, Customer UEN, Billing Account Name / Address, if required
• Work closely with Account Manager/Sales Specialist/Product Manager for order raising and order closing related matters
• Perform and ensure accurate checks for clean and complete order package information received from Sales Specialist such as SRCA, PEF, Customer PO, vendor quote against cost working file before routing to downstream for processing.
• Monitor order package routed to downstream teams – CSS MPE.to process PO is successfully issue out to Vendors.
• Monitor order package routed to downstream teams – CSS SDE billing request
• Successfully send invoice out to customer
• Support the teams in term of Escalations Investigation, coordinate with internal stakeholders to expedite order processing, delivery, and billing

Requirements

Min Diploma holder

Good to have:

1. System Knowledge

a. Pegasus / CRM / ECOM

b. ICON

c. NGNIS

d. CRS

e. DSO Vendor Quotation System

f. SAP

2. Knowledge of the following products:

– Voice/ eVolve Service [Phonenet, BizDel, BizVoice, SingNet eVolve, BDL, Phonenet, SaaS etc]

– Mobile Services [Different Plans and Value-Added Services]

– Data Services [Domestic Data, International Data, Cyber Security etc]

3. Skill Set

– Required to understand different schemes and plans and value-added combinations in order to pick correct Pegasus components

– To be able to raise orders for Government Project within a short period of time

– Need to liaise with CSE/SDE on request details, Credit Management for blacklisting, Number Managements Team to allocated numbers for Voice and Mobile services

Candidates who do not have the necessary skills and knowledge will be provided with the necessary training.

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 1 year of relevant work experience required for this role