SM Development Corporation Is Looking For CUSTOMER SERVICE ASSISTANT (HEAD OFFICE) at Pasay City Full Time

1. Receive queries, requests, and complaints from clients via phone call

2. Provide appropriate response to clients and take appropriate action for each call

3. Provide proper validation and pre-screening of requests

4. Coordinate with appropriate resource for resolution of urgent concerns

5. Analysis and handling of critical accounts with complaints

6. First call resolution by: coordinating with Department Managers of concerned units monitoring of escalated complaints outbound calls to buyers to provide feedback on their concern

7. Assist calls of representatives handling VIP accounts

8. Follow up customer calls where necessary

9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers

10. Document all call information according to standard operating procedures 11. Endorse completed tickets to immediate superior for proper review

12. Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)

13. Ensure 100% accuracy of all encoded information in the system, as authorized

14. Reply to emails within at least 72 hours from receipt

15. Participate effectively in team meetings

16. Perform other duties and functions that may be assigned from time to time by the Management

Qualifications:

• Candidate has at least a college degree in Business studies/ Administration/ Management or equivalent.
• With experience in customer service or other related work. Background in real estate industry is a plus.
• Excellent written and verbal communication skills.
• Possess positive attitude, good listening skills, confidence and problem-solving skills.
• Amenable to work in Pasay City.

Slots for HOTLINE/PHONE CALL, EMAIL, AND FRONTLINE Customer service assistants are OPEN.