The SM Store (SM Mart Inc.) Is Looking For Customer Service Assistant | Bataan at Bataan (Balanga City) Full Time

ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing 

• OPERATE POS MACHINE 

Transact merchandise return transaction in the POS machine to generate Sales Return Voucher; facilitate issuance of the automated Sales Invoice 

• HANDLE CUSTOMER INQUIRIES 

Give product & service feedback to immediate superior for endorsement to concerned department 

• OPERATE IN-HOUSE SOFTWARE 

Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system 

• RECORD MERCHANDISE RETURNS 

Facilitate endorsement of returned merchandise to respective departments 

• CLEAN THE AREA 

Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets 

Qualifications: 

• Candidate must possess at least Bachelor’s/College Degree 
• At least 3 Year(s) of working experience in the related field is required for this position. 
• Strong communication skills and phone etiquette. Required language(s): English, Filipino 
• Required Skill(s): Customer Service 
• Basic computer skills (MS Office) 
• Flexible to be assigned to work schedules supporting the retail operational hours 
• Willing to be assigned in The SM Store Bataan 
• Full-time positions available