The SM Store (SM Mart Inc.) Is Looking For Customer Service Supervisor | Daet at Camarines Norte Full Time

OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants

·        COLLECT PAYMENTS & PREPARE REPORT

Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment

·        CHECK DAY-TO-DAY COUNTER OPERATIONS

Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions

·        CHECK INVENTORY

Validate cash replenishment requests, & check & monitor counter supplies & products inventory

·        RECONCILE PAYMENT DISCREPANCIES

Reconcile payment discrepancies in finalizing reports

·        MANAGE CUSTOMER SERVICE STAFF

Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts

·        CONSOLIDATE FEEDBACK FORMS

Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM

·        MANAGE OPEX

Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items

·        MONITOR INVENTORY OF SUPPLIES

Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time

·        MAINTAIN EQUIPMENT

Plan repair & maintenance schedules & check proper handling of equipment/tools

Qualifications:

·        Candidate must possess at least Bachelor’s/College Degree

·        Knowledge of counterfeit detection and basic banking transactions is an advantage

·        With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position.

·        Strong communication skills

·        Basic computer skills (MS Office)

·        Flexible to be assigned to work schedules supporting the retail operational hours

·        Willing to be assigned in The SM Store – Daet

·        Full-time positions available