Log In
Sign Up
Work Place: West
Customer Service Office (Logistics)
- Handle customers’ enquiries, shipments and orders promptly.
- Liaise with external stakeholders on various shipping documentations.
- Prepare shipping, LCL, FCL documentation.
- Co-ordinate with warehouse to ensure accuracy in documentations and shipments.
- Liaise & co-ordinate with carriers / customers to ensure smooth delivery of shipments
- Provide excellent customer service via all relevant communication channels.
- Handle customers’ enquiries, feedbacks, daily orders and import/export shipments.
- Resolve customers’ concerns and answer customers’ questions to your best ability.
- Accurately update documentations into backend inventory system.
- Maintain strong working relationship with both internal and external stakeholders.
- Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
- Assist with day to day tasks.
General
- Any other duties which may be assigned by manager.
Requirements
- Singaporeans or PR only.
- Ability to partner with multi-departments.
- A good team player with good interpersonal and communication skills
- Problem-solving skills and meticulous attention to detail.
- Efficiency and quality in handling customers queries
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
- Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
- Familiar or knowledge in declaration of permits and export/import process a plus.
- Prior working experience preferably in customer service, order processing, shipping, or logistics
Working Time
- Mon-Fri (8.30 am to 5.30pm)
Benefits
- AWS + Performance Bonus
Summary of role requirements:
- Looking for candidates available to work on weekdays
- 2-3 years of relevant work experience required for this role
