Winrock International Is Looking For Service Desk Intern at National Capital Reg Full Time

Terms of Reference

Winrock International is looking for a Service Desk Intern who’s looking for a great way to launch his/her career. If you are seeking new challenges and additional responsibilities that will give you the opportunity to work with a variety of systems and applications, this is the job for you. You will gain understanding and experience to be the first line of support for tickets submitted by our internal employees globally and play a role in troubleshooting and building relationships with our internal stakeholders. You will have a hands-on role with significant expectations to contribute both technically and culturally. The role will report directly to the Service Desk Associate Director.

Responsibilities

• Serve as primary point of contact for IT-related issues and requests
• Review and document Standard Operating Procedures (SOP) when needed
• Asses, prioritize, document and perform initial troubleshooting steps using Winrock’s ticketing system
• Identify escalation points and resolver group/s
• Collaborate with peers in identifying process gaps and providing ideas to bridge these gaps
• Perform other administrative tasks assigned by the Service Desk Manager

Requirements

• Currently taking Degree in Information Technology, Computer Science, or an equivalent focus and enrolled on internship program of your class.
• Broad knowledge with industry standard platforms, including Windows desktop (Windows 10), Active Directory, Office 365, ERP Systems
• Excellent problem solving, documentation and analytical skills, the ability to identify the problem and find a solution
• Great teamwork and communication skills
• Self-motivation and the ability to work under minimal supervision are a must
• Great customer service skills are essential

Internship Duration

• 6 months

 Schedule

• 40 hours/week, 6AM to 3PM Philippine Time (may change from time to time depending on the need of the team)
• Monday to Friday

Location

• Hybrid but mostly work from home (may need to report to the office located in 16F Taipan Place Building, Ortigas Center, Pasig City when needed)